Services Policy:
Please be aware that when you book services with Heather of The Graceful Quill, you will be required to sign a standard contract. In some cases, a deposit of $25 or 10% of the estimated project cost (whichever is more) will be due in order to reserve your order and calendar time.
The customer will be required to provide the necessary envelopes, place cards, table cards, and other paper items needed to complete the project. Heather will provide the ink and other tools needed. You should be aware that you must provide at least 10% extra of any and all items requested. This 10% is not meant for additions, so if after Heather has begun the work you request more addressing, place cards, etc., you may be required to provide more envelopes, etc. Most of the time this is not necessary, but something to be aware of.
Please check (and double check) any and all lists provided to Heather. Heather is not responsible for misspellings, wrong addresses, or incorrect zip codes if she has duplicated exactly what is on your list. There's nothing worse than a person getting an invitation in the mail and seeing their name spelled incorrectly!
If you choose to cancel services with Heather and she has already begun your work, you will be required to compensate her for what she has completed at the time of termination.
The Graceful Quill is conveniently located in the South Loop. Most customers choose to drop off and pick up their orders personally. If you choose to have them shipped, you will be responsible for any and all shipping costs. Upon completion of services, payment must be received before items can be returned.
If you have any specific questions about Heather's policies, please contact her directly.